FAQ
- Sign up in the online store
- Orders
- Shipping and Delivery
- Payment
- Exchanges and Returns
- Complaints
- Promotions and discount codes
Do I need to sign up to place an order in your store?
You don’t need to have an account registered to place an order.
How can I create an account in your store?
Click on the “Login” tab, you will be taken to the login panel. Below the “Log in” button you will find the “Sign up” button, after clicking it you will be taken to the registration panel. You need to fill out all the gaps and click “Sign up”.
What should I do if I forgot my account password?
Click “Forgot password” and then you will be asked to enter an email where will be sent a link to reset your password.
Can I change or refill the data I provided during the registration process?
Yes, you can change / refill your data in the “Personal data” tab in your account at any time.
Is my data, which I provide during purchases and registration, safe?
WINGSTORE provides the best possible protection of personal data for its customers. Personal data is processed only by WINGSTORE. We only provide this data to the shipping company to the extent necessary for the delivery of goods. Your data is not shared with other entities for marketing purposes.
How can I check if the product I am interested in is available?
Availability or delivery time for a given product is given next to the selected product.
Can I withdraw my order?
In the case of an available product, it will usually be shipped within one business day of placing the order. If we have not shipped the product yet, you can cancel the order. If the product has been shipped to you, you have 14 days to return the product at your own expense. Then we will refund your money.
Can I change anything in my order?
Yes, until you receive the information that the goods are packed or already manufactured on your special order. You could be charged additional costs.
If I order two items separately, can I get them in one package?
Yes, the best option is to add the information in the “Additional Information” of the second order along with the order number of the first product. The cost of delivery must be paid for each order as the cost of the package will increase with the size of the package shipped.
When and where can I check the status of my order?
We will send you the confirmation to the given e-mail address about the receipt of the order, confirmation of payment, shipment and passing it to the courier.
What is the lead time of the shipment and what it depends on?
The lead time depends on whether the product is in stock or we have to order it from the manufacturer. If we do not have a given product in stock, the lead time depends on the time of production and shipment of the product to you.
Is it possible to pick up the order personally?
It is not possible to pick up the order personally. All orders are sent by courier.
Can I receive the invoice for my order?
Yes, when placing the order, you need to fill out the appropriate data in the “Personal data” tab, providing all the information and data needed to receive the invoice.
What is the expected delivery time for the ordered product?
It is usually received within 3 to 10 business days after shipment. It all depends on the place and the chosen method of delivery.
How can I track the delivery of my order?
You will receive information from the carrier about the change of the order status to the e-mail address provided when placing the order.
Could the ordered product be sent as a gift?
Yes, the ordered product can be sent as a gift. Such a request should be placed in the “Additional information. Comments to order”.
Depending on the language and currency which I browse the store, prices vary. What does it depend on?
It depends on the current exchange rate.
What payment methods do you offer?
Payment can be made:
- – by transfer to the account indicated by entering the order number in the title of the wire
- – via Paypal
- – by credit or debit card
Which currency may I pay?
You can make payments in Euro or PLN.
What should I do if I have chosen an on-line payment and I have not made a payment?
You have 14 days to make the payment. Unless we receive payment within this time, your order will be automatically cancelled.
Will I get a confirmation that you have received my payment?
Yes, you will receive a confirmation of receipt of your payment to the e-mail address provided when placing the order.
Can I return the purchased product?
Yes, you can return the intact product in its original packaging within 14 days from the date of purchase. (For details see Terms & Conditions § 9)
How are returned items refunded?
The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless another form of return is agreed.
When will I get a refund for the returned goods?
The seller must return the money for the returned goods no later than within 14 days.
Can I send back the goods by cash on delivery?
You cannot return the shipment with cash on delivery. You must send back the package at your own expense. Your payment will be then refunded.
Is it possible to exchange an item for another one, but without a cash settlement?
There is a possibility to exchange an item for another one without cash settlement, but only up to the amount of the originally purchased product. The cost of returning the product that you want to replace is at the Buyer’s expense.
How to proceed if the ordered goods arrive damaged?
Immediately after receiving the goods, inform us of any damage and faults. We will ask you to return the goods and will send you the product free from defects at our own expense.
What to do if the package received is damaged?
Check with the courier if the products you ordered are free from defects. If any ordered product has been damaged, write a report in the presence of the courier. He will pick up the package and return it to us. We will make every effort to send you a defect-free product as soon as possible.
My order has been incorrectly completed. What can I do?
Contact us immediately, preferably by e-mail, sending photos of the package and its content as well as confirmation of your order. We will put any effort to complete and ship the products in accordance with the order confirmation as soon as possible.
What does the complaint process look like? How long will I wait for it to be processed?
If you receive a defective product, please send a brief description of the defect, the circumstances (including the date) of its occurrence and your contact details. The seller will respond to the complaint immediately, no later than within 14 days.
How should I prepare the package with the defective goods for return?
Pack the defective product and send it back to us. We will put any effort to replace this product with a non-defective one.
Where can I find out about current promotions?
You will find out about current promotions on the main page of our store, newsletter and our social media, i.e. Facebook, Instagram.
How can I use the discount code?
The discount code should be entered in the designated place in the Cart, which will reduce the price of the purchased product
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the answer?
Write to us!
Wingstore
Konsdreferstrooss 18
L-6230 Bech, Luxembourg
